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Troubleshooting: "Internet Explorer security settings are blocking Rhapsody cookies" error

Question:

What settings are necessary in Internet Explorer to run Rhapsody?

Solution:

In order to use Rhapsody your computer must be enabled to accept cookies from RealNetworks sites.

You can either change your privacy settings to Medium, or you can add RealNetworks sites as "trusted sites."

To reset Internet Explorer security settings:

1. Open Microsoft Internet Explorer.
2. Click the Tools menu, then choose Internet Options.
3. Click the Security tab to view your security settings.
4. Click the Internet icon in the window. The security level for this zone section shows your current security settings. If your current settings are not listed, click the Default Level button to make them appear.
5. Click the Privacy tab to view your privacy settings.
6. If your settings are higher than Medium, move the slider down to Medium or lower.
7. Click Apply.
8. Click OK.
9. Launch and sign into Rhapsody.

To add RealNetworks sites as trusted sites:

1. Open Microsoft Internet Explorer.
2. Click the Tools menu, then choose Internet Options.
3. Click the Security tab.
4. Click the green Trusted Sites icon in the window.
5. Click the Sites button. A new "Trusted Sites" window appears.
6. In the "Add this Web site to the zone:" box, type:
• listen.com
• rhapsody.com
• real.com
• llnwd.net
• rhap://rhapapp.real.com
• rhapapp.real.com.
7. Click OK twice.
8. Launch and sign into Rhapsody.

If you are still having issues, make sure you do not have any additional firewall settings that may need to be adjusted.

Note: These instructions are for Internet Explorer 6.0 and higher. It is not recommended that you run Rhapsody with earlier versions of Internet Explorer.