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Troubleshooting: Why doesn't Rhapsody work on my computer at work or from behind a firewall?

Symptom:

Your firewallA security device or software used to protect a network from unauthorized access to its servers. at home or at work does not allow Rhapsody to access the internet, or does not allow Rhapsody's content to be streamedProcess of breaking a large audio or video file into smaller pieces and transferring it, piece by piece, so it can be viewed immediately rather than waiting for the whole file to be downloaded. to you.

Explanation:

If you're on a Local Area Network (LANLocal Area Network. A group of local computers and other devices connected by a communications link. The link enables devices in the group to share information and functions.) which is attached to the internet, and are unable to play clips from remote websites, it’s possible that your personal or company firewall is preventing the stream from reaching you. With a firewall in place, users can receive live and on-demand audio and video from the internet without exposing their LAN to security risks.

Firewalls create barriers in order to prevent unauthorized access to a network. Think of the internet as a series of hallways. Firewalls are the security doors through which some people (i.e. data) may pass and others may not.

RealSystem content usually passes through these barriers without trouble, but sometimes it is necessary to change your configuration settings to allow it through. With the proper configuration settings, you can enjoy streamed content from the internet.

Solutions:

Personal Firewalls

To rule out a personal firewall configuration as the problem, temporarily disable your security software and set your Internet Explorer security to default to attempt an unobstructed connection. If you are now able to connect, you must correctly configure your personal firewall to allow Rhapsody access to the internet. The manufacturer of your firewall software will be able to assist you with this configuration.

If you have a personal firewall, you can set the process "rhapsody.exe" to have access to the internet with the portsA virtual data connection between computer programs, such as between your computer's operating system and the Rhapsody servers. specified below.

By default, Rhapsody uses the following ports to connect.

TCP 80, 554, 4040, 7070, 8080, 443 (SSL for sign in), 1755 (MMS Windows Media requests)
UDP 6970-32,000, 1755 (MMS Windows Media resend requests)
HTTP 80 (3AU, Messaging Service, and HTTP Cloaking)

Additionally, Rhapsody uses the following domains:

real.com
listen.com
llnwd.net

More Information

If your computer is behind a firewall, please see RealNetworks’ Knowledge Base firewall page for more information (http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=4684) or speak to your system administrator.