Help Rhapsody

Error Message: "You could not be signed in. Please try again," or "Sorry, a network error has occurred and you have been signed out."

Question:

You get an error message that reads " You could not be signed in. Please try again. If this problem persists, please contact customer support." Or the message might read "Sorry, a network error has occurred and you have been signed out."

Explanation:

This error appears if you have an outdated or corrupted cookie, your firewall is blocking Rhapsody, or you have a proxy setting inside Internet Explorer that is blocking Rhapsody.

Try one of the following solutions. You don't have to try them all: often, restarting your computer or waiting 30 minutes to sign in again will fix the problem. If neither of those work, you can try clearing out temporary files, checking your firewall software, and some other fixes.

 

Solution 1: Close and re-open Rhapsody.

Close your Rhapsody program, wait a few minutes, then open it again.

Solution 2: Restart your computer.

Close down all programs and restart (reboot) your computer. Then try opening Rhapsody again.

Solution 3: Make sure Rhapsody is allowed though your firewall.

Solution 4: Adjust the proxy settings inside Internet Explorer.

  1. Open Microsoft Internet Explorer.
  2. Click the Tools menu, then choose Internet Options.
  3. Click the Connections tab.
  4. Click the LAN Settings button. The Local Area Network (LAN) Settings window will open.
  5. If the Use a proxy server for your LAN box is checked, take a moment to write down the Address and Port info listed, and then uncheck the box.
  6. Click OK twice.
  7. Close Internet Explorer, and try to sign in to Rhapsody again.

If this does not work, be sure to go back and reenable your proxy server (follow steps 1-4, and on step 5 just recheck the Use a proxy server for your LAN box).

Solution 5: Check for updates

There may be software updates to Rhapsody that will solve your problem.

  1. In the Rhapsody menus, select Help > Check for Updates...
  2. The "Check for Rhapsody Updates" dialog opens. Click Next.
  3. If updates are available, click Install.
  4. When updates are installed, or if no updates are currently available, click Finish.

Solution 6: Delete temporary internet files and cookies and adjust your privacy and security settings.

First, clear all temporary internet files, including your cookies:

  1. Open Microsoft Internet Explorer.
  2. Click the Tools menu, then choose Internet Options.
  3. Click Delete Cookies, then OK.
  4. Click Delete Files.
  5. Select the Delete all offline content check box.
  6.  Click OK.

This may take a while, depending on how full your Temporary Internet Files folder is.

Delete more temporary internet files by running a Disk Cleanup:

  1. Click the Windows Start button.
  2. Go to Programs (or All Programs).
  3. Go to Accessories.
  4. Go into System Tools.
  5. Click on Disk Cleanup.
  6. Select the C: drive and click OK.
  7. Make sure Temporary Internet Files is selected, and click OK again to delete the selected locations.

If you need more details, please visit the Microsoft Help and Support page and search on "Disk Cleanup"

Next, reset your defaults:

  1. Click the Security tab, then the Default Level button.
  2. Click the Privacy tab and click the Default button.
  3. Click the Advanced tab and click the Restore Defaults button.
  4. Click Apply.
  5. Click OK.
  6. Try to sign in again.

Note: After deleting your cookies, you will need to log back in to any website that requires a membership to access. If you do not see a button to delete your cookies, you are running an outdated version of Internet Explorer and should update to the latest version directly from Microsoft or from the manufacturer of your computer.

If you are still having trouble, try changing your privacy and security settings.