You get an error message that reads " You could not be signed in. Please try again. If this problem persists, please contact customer support." Or the message might read "Sorry, a network error has occurred and you have been signed out."
This error appears if you have an outdated or corrupted cookie, your firewall is blocking Rhapsody, or you have a proxy setting inside Internet Explorer that is blocking Rhapsody.
Try one of the following solutions. You don't have to try them all: often, restarting your computer or waiting 30 minutes to sign in again will fix the problem. If neither of those work, you can try clearing out temporary files, checking your firewall software, and some other fixes.
Close your Rhapsody program, wait a few minutes, then open it again.
Close down all programs and restart (reboot) your computer. Then try opening Rhapsody again.
If this does not work, be sure to go back and reenable your proxy server (follow steps 1-4, and on step 5 just recheck the Use a proxy server for your LAN box).
There may be software updates to Rhapsody that will solve your problem.
First, clear all temporary internet files, including your cookies:
This may take a while, depending on how full your Temporary Internet Files folder is.
Delete more temporary internet files by running a Disk Cleanup:
If you need more details, please visit the Microsoft Help and Support page and search on "Disk Cleanup"
Next, reset your defaults:
Note: After deleting your cookies, you will need to log back in to any website that requires a membership to access. If you do not see a button to delete your cookies, you are running an outdated version of Internet Explorer and should update to the latest version directly from Microsoft or from the manufacturer of your computer.
If you are still having trouble, try changing your privacy and security settings.
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